Transform Customer Experiences with Edge Computing Expertise

At Fastly, we're building a more trustworthy Internet, and as a Customer Support Engineer, you'll be at the forefront of delivering seamless digital experiences. Join our collaborative team to support the world's most prominent companies and shape the future of edge computing.

Key Responsibilities

Work closely with customers to resolve technical issues, leveraging your expertise in edge computing and internet protocols.
Investigate and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
Provide technical guidance and advice to customers on optimizing their use of the Fastly platform, ensuring they get the most out of our services.
Participate in the development and maintenance of knowledge bases, ensuring seamless internal handovers and efficient resolution of customer queries.
Collaborate with cross-functional teams, including Sales, Marketing, and Development, to enhance customer experiences and drive business growth.
Stay up-to-date with emerging trends and technologies, applying your knowledge to continuously improve our support processes and tools.
Document and share expertise with other teams through internal knowledge sharing and training initiatives.

Requirements & Qualifications

Bachelor's degree in Computer Science or a related field (or equivalent work experience).
1-3 years of experience in technical customer support, preferably in the field of edge computing or cloud operations.
Strong understanding of internet protocols (TCP/IP, DNS, HTTP/2, QUIC), network fundamentals, and data transmission.
Excellent communication and problem-solving skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
Programming experience in languages such as VCL, JavaScript, or Python (or equivalent scripting skills).
Familiarity with serverless computing, container orchestration, and cloud-agnostic architecture.
Experience with ticketing systems, knowledge management tools, and documentation platforms.

Why Fastly?

Collaborative and dynamic work environment with opportunities for growth and professional development.
Competitive salary and benefits package, including health insurance, 401(k), and generous paid time-off.
Flexible work arrangements, including remote work options and flexible schedules.
State-of-the-art technology and tools to support your work and stay ahead of emerging trends.
Ongoing training, professional development, and knowledge sharing opportunities.

Join Our Mission!

Are you passionate about delivering amazing digital experiences and shaping the future of edge computing? We're excited to meet like-minded individuals who share our passion. Apply today to become a part of our Fastly team and help build a more trustworthy Internet.