Customer Account Manager, SMB

Are you passionate about building strong relationships and driving business growth through exceptional customer partnership? We're seeking a talented Customer Account Manager to join our team at Lattice. You'll play a crucial role in transforming organizations through the successful implementation and optimization of our platform, while helping us expand our market presence and maintain our reputation for exceptional customer experience.

• Develop and maintain strong, strategic relationships with key decision makers and stakeholders across a diverse customer base.
• Deliver personalized, high-touch customer experiences that drive satisfaction, retention, and growth across your portfolio of accounts.
• Partner with customers to understand their business objectives and develop strategic plans to achieve them through Lattice.
• Identify and drive new business opportunities, ensuring customers receive maximum value from their investment in Lattice.
• Collaborate closely with cross-functional partners in Customer Care & Activation to support customer adoption and drive business outcomes.
• Develop and execute account plans to drive growth, retention, and customer satisfaction.
• Maintain up-to-date knowledge of industry trends, best practices, and competitor activity to continually improve customer outcomes.

• Minimum 3+ years of experience in a customer-facing role, preferably in a software or SaaS environment.
• Proven track record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences.
• Demonstrated knowledge of industry trends, best practices, and innovative solutions for transforming work cultures and teams.
• Excellent communication, problem-solving, and interpersonal skills, with the ability to adapt to changing priorities and circumstances.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for growth and improvement.
• Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).

• Competitive salary and bonus structure, with opportunities for career growth and professional development.
• Flexible, remote work arrangements, with the ability to work from home and collaborate with colleagues around the world.
• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
• Ongoing training and development opportunities, with access to cutting-edge industry trends and best practices.
• Collaborative, dynamic work environment with a diverse team of talented professionals.
• Flexible work hours, with a strong emphasis on work-life balance and employee well-being.

If you're passionate about building strong relationships, driving business growth, and delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team at Lattice and be a part of a high-growth company that's transforming the way people work.