Are you passionate about delivering exceptional customer experiences and creating a positive impact on people's lives? Do you enjoy working with complex processes and finding innovative solutions? We're seeking a Benefits Onboarding Advocate to join our team at Gusto, where you'll be responsible for setting up customers with their health benefits and providing a delightful experience.

Key Responsibilities:

Configure and set up customers with their health benefits, ensuring a seamless onboarding process.
Guide customers through the complex process of selecting and enrolling in group benefits, addressing their questions and concerns in a timely and professional manner.
Collaborate with internal stakeholders to ensure accurate and efficient benefits administration.
Analyze and resolve customer issues, applying problem-solving skills to resolve complex issues.
Develop and maintain a thorough understanding of benefits administration processes and procedures, staying up-to-date on regulatory changes and compliance requirements.
Communicate effectively with customers via phone, email, and chat, ensuring a high level of customer satisfaction.

Requirements & Qualifications:

Bachelor's degree in a relevant field, such as Business Administration, Human Resources, or a related field.
2+ years of experience in benefits administration, customer service, or a related field, preferably with experience working in a fast-paced, customer-facing environment.
Excellent communication and interpersonal skills, with the ability to effectively interact with internal stakeholders and external customers.
Strong analytical and problem-solving skills, with the ability to analyze and resolve complex customer issues.
Proficiency in benefits administration systems and software, with a willingness to learn and adapt to new technologies.
Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.

What We Offer:

Competitive base pay and opportunities for career growth and professional development.
A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Opportunities for equity ownership and participation in our Total Rewards philosophy.
A collaborative, dynamic work environment with a talented team of professionals.
Professional development and training opportunities to help you grow and succeed in your role.

If you're passionate about delivering exceptional customer experiences and joining a team that values innovation and teamwork, we encourage you to apply for the Benefits Onboarding Advocate role. Please click the link below to learn more and submit your application.

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