Make a Real Impact in Small Business Growth

In this pivotal role, you'll join the Benefit Customer Engagement team at Gusto, where you'll take ownership of delivering exceptional service to customers, ensuring their experience aligns with our mission-driven values. Your solution-oriented mindset and proactive approach will drive success, empowering small businesses to thrive. As a key player in our dynamic team, you'll contribute to shaping the future of benefit technology.

Key Responsibilities:

Provide world-class support to customers through various channels, consistently exceeding their expectations.
Proactively address complex customer inquiries, collaborating with internal teams to resolve issues promptly.
Develop and maintain in-depth knowledge of Gusto's benefits products, staying up-to-date on updates and regulatory changes.
Maintain accurate and detailed records of customer interactions, ensuring seamless follow-up and issue resolution.
Collaborate with the operations team to identify and implement process improvements, enhancing customer experiences.
Engage in internal training and professional development to enhance technical skills and knowledge.

Requirements & Qualifications:

2+ years of experience in customer-facing roles, preferably in financial services, HR, or benefits industries.
Excellent problem-solving skills, with the ability to think critically and approach complex issues.
Outstanding communication and interpersonal skills, with experience handling sensitive or high-pressure situations.
Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
Familiarity with benefits administration software and regulatory requirements.
Bachelor's degree in Business Administration, Communications, or related field.

What We Offer:

Competitive base pay, with opportunities for growth and promotion.
Comprehensive benefits package, including medical, dental, and vision coverage.
401(k) matching program and equity in Gusto (RSUs).
Access to the latest AI technologies and regular training sessions.
A collaborative, dynamic work environment that prioritizes employee growth and development.

Ready to join a mission-driven team that's transforming the small business economy? If you're passionate about delivering exceptional customer experiences and contributing to a company that's shaping the future of benefit technology, apply now to become a Benefit Customer Care Advocate at Gusto!